UNITED KING FOODS (PVT) LTD

Internal Audit / Inspection Findings against SFA Checklist

Date of Audit: Garden Outlet
27th October 2021

Root Cause Recommendation Finding Concerned

S.No# Area (To Be Filled Finding (Corrective Actions) Severity Department /
by Auditee) Custodian

1. An open drain found in Canteen Area. Fixed all drains on immediate basis ensure that no Serious Maintenance
opening or gap of 5mm or more remain to be closed
out since this much gap is sufficient enough for pest
Canteen & entrance and harborage furthermore all drains need
Riders Area to kept clean all the time and hose pipes need to be
intact all the time
2. Wall side fan structure found dirty in rider’s area. A prompt cleaning with proper surveillance to be Minor Area Incharge &
carried out to avoid such circumstances. Maintenance
1. Make table installed just above to store freezer # 01 Administrative & Temporary maintenance works Improvement Procurement &
base area found made up of wooden material need to be super finished on immediate basis. Needed Branch Manager
furthermore, Make table fixture was manually tied with
a piece of cloth instead of permanent SS fixture
intentionally tied for support.
2. Exhaust Screen / Grid found accumulated with dust A prompt cleaning with proper surveillance to be Improvement Area Incharge &
deposition in main store. carried out to avoid such circumstances. Needed Maintenance
3. Calibration sticker found missing on weighing scale of All critical tools that variation may have an impact on Improvement Maintenance &
main store. food quality and safety such as weighing scale, Needed Branch Manager
Main Store thermometers etc. need to be calibrated and
identified in all operational areas.
4. An unidentified manually tied poly ethylene bag Proper MRD including information such as date of Severe Serious Area Incharge
containing “Almonds” found without any MRD in main receiving, date of production and expiry date / limit
store. should be in place on all commodities to make assure
operational functions such FIFO/FEFO & traceability
norms are carried out adequately.
5. Flaking paint and rough surface observed on roof ceiling All flaking and sprouting paints issues need to be fixed Major Area Incharge &
structure just underneath finished product tray on priority to avoid any physical and / or chemical Maintenance
containing “Biscuit Jam Delight” found kept with contamination chances
damaged packing in main store.
 UNITED KING FOODS (PVT) LTD

Internal Audit / Inspection Findings against SFA Checklist

Date of Audit: Garden Outlet
27th October 2021

Root Cause Recommendation Finding Concerned

S.No# Area (To Be Filled Finding (Corrective Actions) Severity Department /
by Auditee) Custodian

6. Date of receiving found missing on finished product Proper MRD including information such as date of Minor Area Incharge
ingredient pouches such as “Mayo Red Chilli Sauce & receiving, date of production and expiry date / limit
Italian Tomato Base”. should be in place on all commodities to make assure
operational functions such FIFO/FEFO & traceability
norms are carried out adequately.
7. Some unidentified poly ethylene pouches containing Proper MRD including information such as date of Severe serious Area Incharge
“Bread Crumb & Corn Flour” found kept without any receiving, date of production and expiry date / limit
MRD in main store. should be in place on all commodities to make assure
operational functions such FIFO/FEFO & traceability
norms are carried out adequately.
8. Under rack area found accumulated with dirt, dust, A prompt cleaning with proper surveillance to be Improvement Area Incharge &
Main Store debris and miscellaneous items. carried out to avoid such circumstances Needed Branch Manager
9. Temporary maintenance evidences such as open wiring Temporary / Preventive maintenance works need to Improvement Maintenance
found in main store. be super finished on immediate basis. Needed
10. Few “Salad boxes” found kept uncovered in main store. All product, raw material, packaging material, semi- Serious Area Incharge
finished, product contact surface equipment are
supposed to be kept covered properly to avoid cross
contamination as Package integrity should
considered on a top priority since any dis integrity
may lead to product cross contamination issues and
may have adverse effect on product shelf life. All
products package integrity should be evaluated on
frequent basis to avoid such observations.
11. Eggs Cases found contaminated with Dried Egg Yolk Serious Area Incharge
Content and can be a prone source of Salmonella
Outbreak.
1. An open drain found in dish washing area. Fixed all drains on immediate basis ensure that no Serious Maintenance
Dish Washing opening or gap of 5mm or more remain to be closed
Area out since this much gap is sufficient enough for pest
entrance and harborage furthermore all drains need
 UNITED KING FOODS (PVT) LTD

Internal Audit / Inspection Findings against SFA Checklist

Date of Audit: Garden Outlet
27th October 2021

Root Cause Recommendation Finding Concerned

S.No# Area (To Be Filled Finding (Corrective Actions) Severity Department /
by Auditee) Custodian

Dish Washing to kept clean all the time and hose pipes need to be
Area intact all the time
1. A foot operated waste bin found fully accumulated with Foot Operated Dustbin need to be adequate in aspect Improvement Area Incharge &
thrash material as a result its cover fixture is not of its intended mechanism and use to avoid any risk Needed Branch Manager
properly closed at the entrance of fry & pizza dept. of possible cross contamination.
2. Some dip sauces dispensers containing “American All product, raw material, packaging material, semi- Major Branch Manager &
sauce & Mayonnaise” found kept in visicooler 07 finished, product contact surface equipment are Procurement
without proper closing mechanism furthermore supposed to be kept covered properly to avoid cross
prominent evidence of water droplets dropping contamination
observed from visicooler internal base.
3. Visicooler 07 internal fan fixture found dirty in fry & prompt cleaning with proper surveillance to be Improvement Maintenance
pizza dept. carried out to avoid such circumstances Needed
4. Dough Containers found kept uncovered in visicooler 07 All product, raw material, packaging material, semi- Major Area Incharge
with evidence of foreign material in it. finished, product contact surface equipment are
supposed to be kept covered properly to avoid cross
Fry & Pizza contamination
5. Department Hand Sanitizer dispenser found missing in fry & pizza Hand sanitizer station need to be fixed in a suitable Improvement Branch Manager
dept. area Needed
6. Temperature monitoring device found out of order of Temporary maintenance works need to be super Serious Maintenance
freezer 02 & freezer 01 in fry & pizza dept. finished on immediate basis.
7. Fryers temperature probe attached with wire found Temporary / Preventive maintenance works need to Major Maintenance,
immersed in product oil, since it should not come in be super finished on immediate basis. Operation Manager
direct contact even it is made up of food grade material.
8. Exhaust Screen / Grid found accumulated with dust A prompt cleaning with proper surveillance to be Improvement Maintenance
deposition in fry & pizza dept. carried out to avoid such circumstances. Needed
9. A SS tray containing discard item found without any All kinds of unidentified commodity weather product, Improvement Area Incharge
discard identification in fry & pizza dept. ingredient, or its container, or any utensils and / or Needed
equipment should be identified with its dedicated
purpose only to avoid any occurrence of cross
contamination
 UNITED KING FOODS (PVT) LTD

Internal Audit / Inspection Findings against SFA Checklist

Date of Audit: Garden Outlet
27th October 2021

Root Cause Recommendation Finding Concerned

S.No# Area (To Be Filled Finding (Corrective Actions) Severity Department /
by Auditee) Custodian

10. Calibration Sticker found missing on weighing scale of All critical tools that variation may have an impact on Improvement Maintenance &
Fry & Pizza fry & pizza dept. food quality and safety such as weighing scale, Needed Branch Manager
Department thermometers etc. need to be calibrated and
identified in all operational areas.
1. Hand Sanitizer dispenser found dirty from dispensing A prompt cleaning with proper surveillance to be Improvement Area Incharge &
side in variety dept. carried out to avoid such circumstances Needed Branch Manager
2. Calibration sticker found missing on weighing scale of All critical tools that variation may have an impact on Improvement Maintenance &
variety dept. food quality and safety such as weighing scale, Needed Branch Manager
thermometers etc. need to be calibrated and
identified in all operational areas.
3. Temporary maintenance evidence such as broken tiles Adequate civil maintenance work needs to be carried Improvement Maintenance
observed in variety dept. out to keep building infrastructure up to mark Needed
4. A dip sauce dispenser bottle containing “Pizza sauce” All product, raw material, packaging material, semi- Serious Branch Manager &
found without proper closing mechanism in variety finished, product contact surface equipment are Procurement
Variety dept. supposed to be kept covered properly to avoid cross
Department contamination
5. Temporary maintenance evidence such as adhesive Adequate civil maintenance work needs to be carried Improvement Maintenance
taping observed on door to be worked as door fixture in out to keep building infrastructure up to mark Needed
variety dept.
6. Dust looms observed on wall side fixture fan of variety A prompt cleaning with proper surveillance to be Improvement Area Incharge
dept. carried out to avoid such circumstances. Needed
7. A foot operated waste bin found kept very close to A minimum distance of 10 feet should be maintained Serious Area Incharge
production table in variety dept. to avoid extraneous matter objections in food
operations.
8. Make table base area found made up of wooden Wooden based equipment, tools, Infrastructure, Improvement Maintenance,
material in variety dept. Framework and utensils are not recommended in Needed Operation Manager
food operation facilities since they are prone enough & Kitchen Manager
to be avoided due to their porous nature to allow
deposition of dust , dirt and debris inside their body
 UNITED KING FOODS (PVT) LTD

Internal Audit / Inspection Findings against SFA Checklist

Date of Audit: Garden Outlet
27th October 2021

Root Cause Recommendation Finding Concerned

S.No# Area (To Be Filled Finding (Corrective Actions) Severity Department /
by Auditee) Custodian

structure as well as they sometimes in presence of

moisture may provide harborage for different pests.
9. Expired product such “Sugar” with date of production FIFO follow-ups to be made on realistic approach to Major Area Incharge
Variety 12-Oct-2021 and use within 15 days instructions found avoid any traceability failures that may lead to
Department in variety dept. product expiry.
10. Exhaust Screen / Grid found accumulated with dust A prompt cleaning with proper surveillance to be Improvement Area Incharge &
deposition in variety dept. carried out to avoid such circumstances. Needed Maintenance
1. SS trays containing finished “Sweets” found kept All product, raw material, packaging material, semi- Improvement Area Incharge &
uncovered in sweet dept. finished, product contact surface equipment are Needed Branch Manager
supposed to be kept covered properly to avoid cross
contamination
2. Wooden handled knife found in sweet dept. Since wooden material is not recommended in food Minor Procurement &
operations as it creates opportunity with respect to Branch Manager
pest harborage and other critical food safety
concerns that may lead to severe cross
contamination.
3. Sweet Under rack area found accumulated with dust and A prompt cleaning with proper surveillance to be Serious Area Incharge &
Department finished product “Gulab Jamun” found fall down under carried out to avoid such circumstances. Branch Manager
rack in sweet dept.
4. An unidentified manually tied poly ethylene bag Proper MRD including information such as date of Severe serious Area Incharge
containing “Dhaka Powder” without any MRD found in receiving, date of production and expiry date / limit
sweet dept. should be in place on all commodities to make assure
operational functions such FIFO/FEFO & traceability
norms are carried out adequately.
5. Temporary maintenance evidence such as open wiring Temporary / Preventive maintenance works need to Improvement Maintenance
observed in sweet dept. be super finished on immediate basis. Needed
6. Air conditioner found out of order in sweet dept. Temporary maintenance works need to be super Serious Maintenance
finished on immediate basis.
1. Toilet Area An open drain found in toilet area. Fixed all drains on immediate basis ensure that no Serious Maintenance
opening or gap of 5mm or more remain to be closed
 UNITED KING FOODS (PVT) LTD

Internal Audit / Inspection Findings against SFA Checklist

Date of Audit: Garden Outlet
27th October 2021

Root Cause Recommendation Finding Concerned

S.No# Area (To Be Filled Finding (Corrective Actions) Severity Department /
by Auditee) Custodian

out since this much gap is sufficient enough for pest

entrance and harborage furthermore all drains need
to kept clean all the time and hose pipes need to be
intact all the time
2. Toilet Area Hand dryer found missing in hand washing station of Adequate number of hand dryers should be available Improvement Maintenance,
toilet area. in food facility with effective performance as per Needed Branch Manager
intended use.
3. Door closer is required on toilet’s door to keep door Severe Serious Maintenance,
closed since the distance between process zone and Branch Manager
toilet area is not sufficient.
1. Number of dip sauce dispensers with improper closing All product, raw material, packaging material, semi- Serious Branch Manager &
mechanism found in sub counter of main outlet. finished, product contact surface equipment are Procurement
supposed to be kept covered properly to avoid cross
contamination
2. SKU product 13 packets of “Namkino All in one” with Operational deviations should be carried out with Improvement QA Manager &
batch no 10-25211931, 01 packet of “Namkino Lajawab strict quality protocols to avoid such happening. Needed Branch Manager
Mix” with batch no 10-25211949, 26 packets of Furthermore a deep root cause analysis should be
Main Outlet “Namkino Chewra Classic” with batch no 10-25211949 carried out to fix the operational defects on
and 10 packets of “Namkino Chatkhara Papdi” with immediate basis to inhibit reoccurrence.
batch no 1I16CPUK found without nitrogen purging at
point of sale in main outlet.
3. Weighing scale found without calibration sticker in main All critical tools that variation may have an impact on Improvement Maintenance &
outlet. food quality and safety such as weighing scale, Needed Branch Manager
thermometers etc. need to be calibrated and
identified in all operational areas.
1. Water TDS record and Potable water third party analysis External testing of all critical ingredients including Improvement Branch Manager,
Documents for Heavy metals (Chemical Analysis) and Microbial potable water should be carried out at least annually Needed Operation Manager
analysis found missing at Outlet. to make food safety & Quality culture alive to meet
global challenges related to food operations.
 UNITED KING FOODS (PVT) LTD

Internal Audit / Inspection Findings against SFA Checklist

Date of Audit: Garden Outlet
27th October 2021

Root Cause Recommendation Finding Concerned

S.No# Area (To Be Filled Finding (Corrective Actions) Severity Department /
by Auditee) Custodian

2. Calibration record found missing of back house All critical tools that variation may have an impact on Improvement Branch Manager
weighing scales, temperature monitoring devices and food quality and safety such as weighing scale, Needed
TDS meter. thermometers etc. need to be calibrated and
identified in all operational areas.
3. COA of major ingredients such as flour, oil, sugar etc. COAs availability should be mandatory for each lot Improvement QA Manager
found missing. prior to material receiving and this action should be Needed
considered as a “ Must Have Obligation” for all
suppliers during routine evaluation of supplier.
4. Facility Map along with rodent trap identification is not A comprehensive facility map should be in place Improvement IPM Service Provider
available at Facility. along with all monitoring device’s location allocated Needed
Documents in map to assure that IPM related jobs are executed
affectively to achieve and attain desired results
5. Primary packaging and associated food contact Product contact surface equipment and material’s Improvement Procurement
materials such as Pizza supporter stands, Pizza box, food grade certificate should be in place to assure Needed
Qulfi wrapper, Cake / Sweet boxes, Bread pouches food that food operations are safe and the product being
grade certificate found unavailable at Outlet. produced via mechanism is safe for human
consumption.
6. In Customer complaint document format corrective All documentations including records need to be Improvement Branch Manager
action and root cause analysis columns are not updated to synchronized the system and to avoid any Needed
adequately filled furthermore a back trail investigative obstacles related to food operations execution.
chain is missing / incomplete to trace, identification and
actual corrective measure criteria are absent in system.
 UNITED KING FOODS (PVT) LTD

Internal Audit / Inspection Findings against SFA Checklist

Date of Audit: Garden Outlet
27th October 2021

Root Cause Recommendation Finding Concerned

S.No# Area (To Be Filled Finding (Corrective Actions) Severity Department /
by Auditee) Custodian

Garden Outlet
Audit Status of 27th October 2021
Finding Severity No. Of Findings Severity %
Major 5 9.62
Severe Serious 4 7.69
Serious 11 21.15
Improvement Needed 29 55.77
Minor 3 5.77
Total 52