He FBS J-SHS Q2 Las2 Final
He FBS J-SHS Q2 Las2 Final
He FBS J-SHS Q2 Las2 Final
J/SHS
Republic Act 8293, section 176 states that: No copyright shall subsist in
any work of the Government of the Philippines. However, prior approval of the
government agency or office wherein the work is created shall be necessary for
exploitation of such work for profit. Such agency or office may, among other things,
impose as a condition the payment of royalties.
Arlene G. Bermejo
Nenita P. Gamao
Jojery V. Dionaldo
Marlon C. Dublin
I. Learning Competency
Suggestive selling is the act of giving suggestions and ideas to add the dining
guest’s original orders, which in turn leads to increased sales and higher level
of customer satisfaction. The server should be careful not to become too
aggressive rather he should be more helpful by giving ample time to the guest
in deciding.
e.g. “Edvic is a trained and prompt server. He has that ability to provide
excellent customer service. Once he has foreign customer who only ordered a
beer and has no plans to order anything more-but Edvic did not just take the
order and leave but suggested barbecued meat to the customer as a good
accompaniment to beer, and promoted it in such a way that the customer felt
hungry. The guest was convinced and ordered it”.
1
Ways on how to train staff about upselling:
IV.Activity Proper
1. General Direction: Read and follow carefully the directions for each activity.
When you finish proceed to the next until you have completed answering the
entire activity. Use separate sheet of paper in answering the activities.
Activity 1
Read the questions carefully, write T if the statement is correct and F if the
statement is incorrect.
_____4. Use appropriate words to describe the food such as; freshly prepared,
delicately seasoned, soft and juicy, mouthwatering, flavorful, and/or
spicy.
_____5. Be price-sensitive.
2
Activity No. 2
Make a script sample on how to upsell your favorite food and beverage from
appetizer, soup, salad, main course, wine, dessert and hot beverage.
Activity No.3
Guide Question/s:
IV.Reflection:
Why is it necessary to train staff about upselling?
Activity 1 Activity 3
1. Allow servers to taste menu items including daily specials.
2. Train in menu knowledge this way, servers can speak
intelligently about the preparation and quality of food.
3. Suggest vivid descriptions
4. Role play with food and beverage service attendant or
waiter.
5. Provide incentives for servers who sell the most daily
special