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SAGE was founded in 1965 by Sara Miller McCune to support
the dissemination of usable knowledge by publishing innovative
and high-quality research and teaching content. Today, we
publish more than 850 journals, including those of more than
300 learned societies, more than 800 new books per year, and
a growing range of library products including archives, data,
case studies, reports, and video. SAGE remains majority-owned
by our founder, and after Sara’s lifetime will become owned by
a charitable trust that secures our continued independence.

Los Angeles | London | New Delhi | Singapore | Washington DC

SAGE Publications Ltd  Gjoko Muratovski 2016
1 Oliver’s Yard
55 City Road First published 2016
London EC1Y 1SP
Apart from any fair dealing for the purposes of research or
SAGE Publications Inc. private study, or criticism or review, as permitted under the
2455 Teller Road Copyright, Designs and Patents Act, 1988, this publication
Thousand Oaks, California 91320 may be reproduced, stored or transmitted in any form, or by
any means, only with the prior permission in writing of the
SAGE Publications India Pvt Ltd publishers, or in the case of reprographic reproduction, in
B 1/I 1 Mohan Cooperative Industrial Area accordance with the terms of licences issued by the Copyright
Mathura Road Licensing Agency. Enquiries concerning reproduction outside
New Delhi 110 044 those terms should be sent to the publishers.

SAGE Publications Asia-Pacific Pte Ltd

3 Church Street
#10-04 Samsung Hub
Singapore 049483

Library of Congress Control Number: 2015939731

Editor: Mila Steele
Assistant editor: James Piper
British Library Cataloguing in Publication data
Production editor: Imogen Roome
Copyeditor: Solveig Gardner Servian
A catalogue record for this book is available from
Proofreader: Leigh C. Timmins
the British Library
Indexer: Adam Pozner
Marketing manager: Michael Ainsley
Cover design: Jen Crisp
Typeset by: C&M Digitals (P) Ltd, Chennai, India
Printed and bound by CPI Group (UK) Ltd,
Croydon, CR0 4YY

ISBN 978-1-4462-7513-9
ISBN 978-1-4462-7514-6 (pbk)

At SAGE we take sustainability seriously. Most of our products are printed in the UK using FSC papers and boards.
When we print overseas we ensure sustainable papers are used as measured by the PREPS grading system.
We undertake an annual audit to monitor our sustainability.
To Ekaterina and Ella
Contents
List of Images, Figures, Tables and Illustrations xi
About the Author xv
Endorsements xvii
Foreword xxi
Preface xxvii
Acknowledgements xxxiii

1Introduction 1
1.1 What Is This Book About? 2
1.2 Who Should Read This Book? 3
1.3 Why Do You Need This Book? 3
1.4 Content 4
1.5 Disclaimer 6
1.6 Conclusion 7
1.7 Summary 7

2 Design and Research 9

2.1 New Learning 11
2.2 Design Evolution 13
2.3 Research Revolution 15
2.4 Design Thinking 17
2.5 Cross-Disciplinary Design Research 19
2.6 Cross-Disciplinary Design Education 20
2.7 The Challenges of Cross-Disciplinary Practice 23
2.8 Conclusion 24
2.9 Summary 26
 Research for Designers

3 Research Essentials 27
3.1 Defining a Research Problem 28
3.2 Formulating a Research Statement 29
3.3 Framing a Research Question or a Hypothesis 31
3.4 Review of the Literature 31
3.5 Glossary of Key Terms 34
3.6 Understanding Research Methods and Methodologies 34
3.7 Choosing a Research Approach 37
3.8 Research Triangulation 39
3.9 Ethical Research 40
3.10 Writing a Research Proposal 42
3.11 Conclusion 45
3.12 Summary 46

4 Qualitative Research 47
4.1 What is Qualitative Research? 48
4.2 Case Studies 49
4.3 Ethnographic Research 56
4.4 Phenomenology 79
4.5 Historical Research 91
4.6 Grounded Theory 98
4.7 Hallmarks of Good Qualitative Research 101
4.8 Conclusion 102
4.9 Summary 103

5 Quantitative Research 105

5.1 What is Quantitative Research? 106
5.2 Surveys 110
5.3 User-Centred Design (UCD) Research 134
5.4 Hallmarks of Good Quantitative Research 153
5.5 Conclusion 155
5.6 Summary 156

6 Visual Research 157

6.1 What is Visual Research? 158
6.2 Visual and Material Culture Studies 159
6.3 Hallmarks of Good Visual Research 184
6.4 Conclusion 186
6.5 Summary 186

viii
 Contents

7 Applied Research 189

7.1 What is Applied Research? 190
7.2 Action Research 192
7.3 Hallmarks of Good Applied Research 199
7.4 Conclusion 200
7.5 Summary 201

8 Research and Design 203

8.1 Research Report 204
8.2 Executive Summary 215
8.3 Design Brief 219
8.4 Design Report 222
8.5 Conclusion 224
8.6 Summary 225

9 Conclusion 227

References 229
Index 237

ix
LIST OF IMAGES, FIGURES, TABLES
AND ILLUSTRATIONS
LIST OF IMAGES
Juicy Salif and Apple iPhone xxvii

6.1 Eames lounge chair and ottoman 170

6.2 The ‘V’ hand sign 172

LIST OF FIGURES
2.1 Design skill set 12
2.2 Illustration of Friedman’s model of design 22

3.1 Models of data triangulation 39

3.2 Content of a research proposal 45

4.1 Structure of a report on case study research 55

4.2 Structure of a report on ethnographic research 79
4.3 Structure of a report on phenomenological research 90
4.4 Structure of a report on historical research 97
4.5 Structure of a report on grounded theory 101

5.1 Structure of a sampling report 110

5.2 Things to consider when planning a survey 113
5.3 99designs survey 119
5.4 Types of questionnaires 123
5.5 Preparing a survey report 134
5.6 UCD Team at IBM 136
5.7 UCD Team Leader 137
5.8 User Experience (UX) Design Leader 138
5.9 Visual/Industrial Designer 139
5.10 Human–Computer Interaction (HCI) Designer 140
 Research for Designers

5.11 User Assistance (UA) Architect 141

5.12 Technology Architect 142
5.13 Marketing Specialist 143
5.14 Service/Support Specialist 144
5.15 Internationalization and Terminology Specialist 145
5.16 User Research Specialist 146
5.17 Structure of a UCD report 153
5.18 Scientific method 154

6.1 Structure of a report in visual research 185

7.1 The process of applied research 194

7.2 Illustration of Swann’s diagram explaining action research
and the practice of design 198

8.1 Structure of a research plan 205

8.2 Structure of a research report 208
8.3 Contents of a practice-based research report 216
8.4 Contents of the executive summary 218
8.5 Contents of the design brief 221
8.6 Contents of the design report 224

LIST OF TABLES
5.1 Dichotomist questions 122
5.2 Multiple-choice question 124
5.3 Checklist question 124
5.4 Categorization question 125
5.5 Frequency of occurrence 126
5.6 Ranking question 127
5.7 Quantity question 127
5.8 Likert scale 128
5.9 Numerical scale 129
5.10 Itemized scale 129
5.11 Graphic scale 130
5.12 Semantic differentiation scale 130
5.13 Constant-sum scale 131
5.14 Behavioural scale 131
5.15 Open-ended questions 132

xii
 List of Images, Figures, Tables and Illustrations

LIST OF ILLUSTRATIONS
6.1 Signage for a restroom 171
6.2 Signage for a changing room for infants 171
6.3 The peace symbol 171
6.4 Dove of peace 172
6.5 Stencilled image of Che Guevara 173
6.6 The Christian cross 174
6.7 The Wheel of Buddhist Law 175

xiii
ABOUT THE AUTHOR
Gjoko Muratovski has more than 20 years of global, multidisciplinary design experience. He holds
a PhD in Design Research with focus on Branding and Corporate Communication Strategies.
In addition to this, he is trained in a range of design fields such as Graphic Design, Visual
Communications, Industrial Design, Architectural Design, Interior Design, and Furniture Design
and Manufacturing. His formal education and professional development spans across 11 countries.
Over the years Dr Muratovski has been working with a broad range of corporate, govern-
mental and not-for-profit organizations from around the world. This includes Deloitte, Toyota,
Greenpeace, NASA Johnson Space Center, UNESCO World Cultural Heritage, World Health
Organization, United Nations Association of Australia, Department of the Premier and Cabinet
of South Australia, Auckland Council of New Zealand, and Melbourne International Design
Week, to name a few. He is also regularly retained as an advisor by various design firms and
advertising agencies on issues ranging from strategic design to brand development strategies.
In addition to having broad industry experience, Dr Muratovski also has a significant
academic experience that ranges from teaching and curriculum development, to research,
education management, and academic leadership. Currently, he holds senior academic roles at
the Shanghai-based College of Design & Innovation at Tongji University – one of the oldest and
most prestigious universities in China, and at the School of Art & Design at Auckland University
of Technology – the leading design school in New Zealand.
 Research for Designers

Juicy Salif is neither practical, nor does it resolve any problems for the end user; in fact, it cre-
ates more problems if used as intended – which in itself is a paradox when it comes to product
design. Rather than improving the original concept of the lemon squeezer, as would normally
be expected from a product designer, we see the opposite here. Juicy Salif fails to hold back
the lemon pits and the rind that one would normally expect from a lemon squeezer; there are
ergonomical problems associated with the height of the lemon squeezer when placed on an
average countertop; and the form itself is expensive and difficult to manufacture. Then again,
the lack of all of these things adds to the beauty of the object itself. Its shape is instantly recog-
nizable and iconic, and regardless of the high price tag for such an item, this product sells
well. However, rather than using it, most owners simply choose to display it for decoration
purposes. That is why this design can better be described as a sculpture than a product. On the
other hand, the iPhone is equally beautiful in terms of design but also groundbreaking in terms
of innovation. Its stylish look paired with a highly intuitive user interface system changed the
whole mobile phone industry. The seamless user experience set a new standard in the indus-
try almost overnight and changed the way people used their phones. The introduction of the
App Store allowed for people to customize their phones and to use them in ways that they had
never used them before – making the whole mobile phone experience a very personal one. The
difference between the two objects is that the iPhone is a research-driven problem-solving
exercise, designed with the end-user in mind, while Juicy Salif is simply a self-centred creative
expression driven purely by aesthetics. What these two examples show is that design can be
deceptively attractive, regardless of whether the end result is useful or useless.
The conflicts between ‘beauty and function’ and ‘power and ideology’ are constant in the
culture of design, but finding the right balance can be very important (Bengtsson, 2012:
86–8). Yet not all designers are interested in pursuing such an ideal. Some designers want to
focus on the process of ‘making’, others on the process of ‘thinking’. As discussed above, in
both cases the outcome can be aesthetically pleasing, but the impact that design has within
the spheres of business and society can vary significantly. In line with this, I would like to
quote a passage from Staffan Bengtsson’s IKEA the Book: Designers, Products and Other Stuff
(2013):
Let us also say a word or two about us – about human beings in the midst of all these
designed objects. Those of us who work with design and have voluntarily thrown
ourselves into the lion’s den of the design world know that the designer, when at his
or her best, could also be called a ‘behavioural scientist’. Some designers are content
to create a chair; others who are more problem-oriented think more about our need
to ‘sit’. Some simply create a glass while others reflect upon the art of ‘drinking’ and
come up with a drinking glass that really fulfils the desire to drink. We could identify
two different schools of design: those who choose the noun ‘glass’ and those who
prefer the verb ‘to drink’. In the end, I’m convinced that the latter school is the one
that wins our trust and our love. They focus on what is to be human. The things and
objects that equip us for living. Chairs and glasses that work, that don’t complicate

xxviii
Another random document with
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other nations 5,800,767 tons. Between 1855 and 1860 over
1,300,000 American tons in excess of the country’s needs were
employed by foreigners in trades with which we had no legitimate
connection save as carriers. In 1851 our registered steamships had
grown from the 16,000 tons of 1848 to 63,920 tons—almost equal to
the 65,920 tons of England, and in 1855 this had increased to
115,000 tons and reached a maximum, for in 1862 we had 1,000 tons
less. In 1855 we built 388 vessels, in 1856 306 vessels and in 1880 26
vessels—all for the foreign trade. The total tonnage which entered
our ports in 1856 from abroad amounted to 4,464,038, of which
American built ships constituted 3,194,375 tons, and all others but
1,259,762 tons. In 1880 there entered from abroad 15,240,534 tons,
of which 3,128,374 tons were American and 12,112,000 were foreign
—that is, in a ratio of seventy-five to twenty-five, or actually 65,901
tons less than when we were twenty-four years younger as a nation.
The grain fleet sailing last year from the port of New York numbered
2,897 vessels, of which 1,822 were sailing vessels carrying
59,822,033 bushels, and 1,075 were steamers laden with 42,426,533
bushels, and among all these there were but seventy-four American
sailing vessels and not one American steamer.
“While this poison of decay has been eating into our vitals the
possibilities of the country in nearly every other industry have
reached a plane of development beyond the dreams of the most
enthusiastic theorizers. We have spread out in every direction and
the promise of the future beggars imaginations attuned even to the
key of our present and past development. We have a timber area of
560,000,000 acres, and across our Canadian border there are
900,000,000 more acres; in coal and iron production we are
approaching the Old World.
 1842. 1879.
Coal— Tons. Tons.
Great Britain 35,000,000 135,000,000
United States 2,000,000 60,000,000

Iron—
Great Britain 2,250,000 6,300,000
United States 564,000 2,742,000

During these thirty-seven years the relative increase has been in

coal 300 to 2,900 per cent., in iron 200 to 400 per cent., and all in
our favor. But this is not enough, for England, with a coal area less
than either Pennsylvania or Kentucky, has coaling stations in every
part of the world and our steamers cannot reach our California ports
without the consent of the English producers. Even if electricity takes
the place of steam it must be many years before the coal demand will
cease, and to-day, of the 36,000,000 tons of coal required by the
steamers of the world, three-fourths of it is obtained from Great
Britain.
“It is unnecessary to wire-draw statistics, but it may, as a last
word, be interesting to show, with all our development, the
nationality and increase of tonnage entering our ports since 1856:—

Country. Increase. Decrease.

England 6,977,163
Germany 922,903
Norway and Sweden 1,214,008
Italy 596,907
France 208,412
Spain 164,683
Austria 226,277
Belgium 204,872
Russia 104,009
United States 65,901
 “This,” writes Lindsay, “is surely not decadence, but defeat in a far
nobler conflict than the wars for maritime supremacy between Rome
and Carthage, consisting as it did in the struggle between the skill
and industry of the people of two great nations.”
We have thus quoted the facts gathered from a source which has
been endorsed by the higher naval authorities. Some reader will
probably ask, “What relation have these facts to American politics?”
We answer that the remedies proposed constitute political questions
on which the great parties are very apt to divide. They have thus
divided in the past, and parties have turned “about face” on similar
questions. Just now the Democratic party inclines to “free ships” and
hostility to subsidies—while the Republican party as a rule favors
subsidies. Lieutenant Kelley summarized his proposed remedies in
the two words: “free ships.”
Mr. Blaine would solve the problem by bounties, for this purpose
enacting a general law that should ignore individuals and enforce a
policy. His scheme provides that any man or company of men who
will build in an American yard, with American material, by American
mechanics, a steamship of 3,000 tons and sail her from any port of
the United States to any foreign port, he or they shall receive for a
monthly line a mail allowance of $25 per mile per annum for the
sailing distance between the two ports; for a semi-monthly line $45
per mile, and for a weekly line $75 per mile. Should the steamer
exceed three thousand tons, a small advance on these rates might be
allowed; if less, a corresponding reduction, keeping three thousand
as the average and standard. Other reformers propose a bounty to be
given by the Government to the shipbuilder, so as to make the price
of an American vessel the same as that of a foreign bought, equal, but
presumably cheaper, ship.
Mr. Blaine represents the growing Republican view, but the actual
party views can only be ascertained when bills covering the subject
come up for consideration.
 Current Politics.

We shall close this written history of the political parties of the

United States by a brief statement of the present condition of affairs,
as generally remarked by our own people, and by quoting the views
of an interesting cotemporaneous English writer.
President Arthur’s administration has had many difficulties to
contend with. The President himself is the legal successor of a
beloved man, cruelly assassinated, whose well-rounded character
and high abilities had won the respect even of those who defamed
him in the heat of controversy, while they excited the highest
admiration of those who shared his political views and thoughts.
Stricken down before he had time to formulate a policy, if it was ever
his intention to do so, he yet showed a proper appreciation of his
high responsibilities, and had from the start won the kindly attention
of the country. Gifted with the power of saying just the right thing at
the right moment, and saying it with all the grace and beauty of
oratory, no President was better calculated to make friends as he
moved along, than Garfield. The manifestations of factional feeling
which immediately preceded his assassination, but which cannot for
a moment be intelligently traced to that cause, made the path of his
successor far more difficult than if he had been called to the
succession by the operation of natural causes. That he has met these
difficulties with rare discretion, all admit, and at this writing partisan
interest and dislike are content to “abide a’ wee” before beginning an
assault. He has sought no changes in the Cabinet, and thus through
personal and political considerations seems for the time to have
surrendered a Presidential prerogative freely admitted by all who
understand the wisdom of permitting an executive officer to seek the
advice of friends of his own selection. Mr. Blaine and Mr. MacVeagh,
among the ablest of the late President’s Cabinet, were among the
most emphatic in insisting upon the earliest possible exercise of this
prerogative—the latter upon its immediate exercise. Yet it has been
withheld in several particulars, and the Arthur administration has
sought to unite, wherever divided (and now divisions are rare), the
party which called it into existence, while at the same time it has by
careful management sought to check party strife at least for a time,
and devoted its attention to the advancement of the material
interests of the country. Appointments are fairly distributed among
party friends, not divided as between factions; for such a division
systematically made would disrupt any party. It would prove but an
incentive to faction for the sake of a division of the spoils. No force of
politics is or ought to be better understood in America than
manufactured disagreements with the view to profitable
compromises. Fitness, recognized ability, and adequate political
service seem to constitute the reasons for Executive appointments at
this time.
The Democratic party, better equipped in the National Legislature
than it has been for years—with men like Hill, Bayard, Pendleton,
Brown, Voorhees, Lamar and Garland in the Senate—Stephens,
Randall, Hewitt, Cox, Johnson in the House—with Tilden, Thurman,
Wallace and Hancock in the background—is led with rare ability, and
has the advantage of escaping responsibilities incident to a majority
party. It has been observed that this party is pursuing the traditional
strategy of minorities in our Republic. It has partially refused a
further test on the tariff issue, and is seeking a place in advance of
the Republicans on refunding questions—both popular measures, as
shown in all recent elections. It claims the virtue of sympathy with
the Mormons by questioning the propriety of legal assaults upon the
liberty of conscience, while not openly recording itself as a defender
of the crime of polygamy. As a solid minority it has at least in the
Senate yielded to the appeal of the States on the Pacific slope, and
favored the abridgment of Chinese immigration. On this question,
however, the Western Republican Senators as a rule were equally
active in support of the Miller Bill, so that whatever the result, the
issue can no longer be a political one in the Pacific States. The
respectable support which the measure has latterly received has cast
out of the struggle the Kearneys and Kallochs, and if there be
demagoguery on either side, it comes in better dress than ever
before.
 Doubtless the parties will contest their claims to public support on
their respective histories yet a while longer. Party history has served
partisan purposes an average of twenty years, when with that history
recollections of wars are interwoven, and the last war having been
the greatest in our history, the presumption is allowable that it will
be freely quoted so long as sectional or other forms of distrust are
observable any where. When these recollections fail, new issues will
have to be sought or accepted. In the mere search for issues the
minority ought always to be the most active; but their wise
appropriation, after all, depends upon the wisdom and ability of
leadership. It has ever been thus, and ever will be. This is about the
only political prophecy the writer is willing to risk—and in risking
this he but presents a view common to all Americans who claim to be
“posted” in the politics of their country.
What politicians abroad think of our “situation” is well told,
though not always accurately, by a distinguished writer in the
January (1882) number of “The London Quarterly Review.” From
this we quote some very attractive paragraphs, and at the same time
escape the necessity of descriptions and predictions generally
believed to be essential in rounding off a political volume, but which
are always dangerous in treating of current affairs. Speaking of the
conduct of both parties on the question of Civil Service Reform, the
writer says:
“What have they done to overthrow the celebrated Jacksonian
precept ‘to the victors belongs the spoils?’ What, in fact, is it possible
for them to do under the present system? The political laborer holds
that he is worthy of his hire, and if nothing is given to him, nothing
will he give in return. There are tens of thousands of offices at the
bestowal of every administration, and the persons who have helped
to bring that administration into power expect to receive them. ‘In
Great Britain,’ once remarked the American paper which enjoys the
largest circulation in the country, ‘the ruling classes have it all to
themselves, and the poor man rarely or never gets a nibble at the
public crib. Here we take our turn. We know that, if our political
rivals have the opportunity to-day, we shall have it to-morrow. This
is the philosophy of the whole thing compressed into a nutshell.’ If
President Arthur were to begin to-day to distribute offices to men
who were most worthy to receive them, without reference to political
services, his own party would rebel, and assuredly his path would not
be strewn with roses. He was himself a victim of a gross injustice
perpetrated under the name of reform. He filled the important post
of Collector of the Port of New York, and filled it to the entire
satisfaction of the mercantile community. President Hayes did not
consider General Arthur sufficiently devoted to his interests, and he
removed him in favor of a confirmed wire-puller and caucus-monger,
and the administration papers had the address to represent this as
the outcome of an honest effort to reform the Civil Service. No one
really supposed that the New York Custom House was less a political
engine than it had been before. The rule of General Arthur had been,
in point of fact, singularly free from jobbery and corruption, and not
a breath of suspicion was ever attached to his personal character. If
he had been less faithful in the discharge of his difficult duties, he
would have made fewer enemies. He discovered several gross cases
of fraud upon the revenue, and brought the perpetrators to justice;
but the culprits were not without influence in the press, and they
contrived to make the worse appear the better cause. Their view was
taken at second-hand by many of the English journals, and even
recently the public here were gravely assured that General Arthur
represented all that was base in American politics, and moreover that
he was an enemy of England, for he had been elected by the Irish
vote. The authors of these foolish calumnies did not perceive that, if
their statements had been correct, General Garfield, whom they so
much honored, must also have been elected by the Irish vote; for he
came to power on the very same ‘ticket.’ In reality, the Irish vote may
be able to accomplish many things in America, but we may safely
predict that it will never elect a President. General Arthur had not
been many weeks in power, before he was enabled to give a
remarkable proof of the injustice that had been done to him in this
particular respect. The salute of the English flag at Yorktown is one
of the most graceful incidents recorded in American history, and the
order originated solely with the President. A man with higher
character or, it may be added, of greater accomplishments and
fitness for his office, never sat in the Presidential chair. His first
appointments are now admitted to be better than those which were
made by his predecessor for the same posts. Senator Frelinghuysen,
the new Secretary of State, or Foreign Secretary, is a man of great
ability, of most excellent judgment, and of the highest personal
character. He stands far beyond the reach of all unworthy influences.
Mr. Folger, the Secretary of the Treasury, possesses the confidence of
the entire country, and the nomination of the new Attorney-General
was received with universal satisfaction. All this little accords with
the dark and forbidding descriptions of President Arthur which were
placed before the public here on his accession to office. It is surely
time that English writers became alive to the danger of accepting
without question the distorted views which they find ready to their
hands in the most bigoted or most malicious of American journals.
“Democrats and Republicans, then, alike profess to be in favor of a
thorough reform in the Civil Service, and at the present moment
there is no other very prominent question which could be used as a
test for the admission of members into either party. The old issue,
which no one could possibly mistake, is gone. How much the public
really care for the new one, it would be a difficult point to decide. A
Civil Service system, such as that which we have in England, would
scarcely be suited to the “poor man,” who, as the New York paper
says, thinks he has a right occasionally to ‘get a nibble at the public
crib.’ If a man has worked hard to bring his party into power, he is
apt, in the United States, to think that he is entitled to some
‘recognition,’ and neither he nor his friends would be well pleased if
they were told that, before anything could be done for him, it would
be necessary to examine him in modern languages and mathematics.
Moreover, a service such as that which exists in England requires to
be worked with a system of pensions; and pensions, it is held in
America, are opposed to the Republican idea.[57] If it were not for this
objection, it may be presumed that some provision would have been
made for more than one of the ex-Presidents, whose circumstances
placed them or their families much in need of it. President Monroe
spent his last years in wretched circumstances, and died bankrupt.
Mrs. Madison ‘knew what it was to want bread.’ A negro servant, who
had once been a slave in the family, used furtively to give her ‘small
sums’—they must have been very small—out of his own pocket. Mr.
Pierce was, we believe, not far removed from indigence; and it has
been stated that after Andrew Johnson left the White House, he was
reduced to the necessity of following his old trade. General Grant was
much more fortunate; and we have recently seen that the American
people have subscribed for Mrs. Garfield a sum nearly equal to
£70,000. But a pension system for Civil Servants is not likely to be
adopted. Permanence in office is another principle which has found
no favor with the rank and file of either party in America, although it
has sometimes been introduced into party platforms for the sake of
producing a good effect. The plan of ‘quick rotation’ is far more
attractive to the popular sense. Divide the spoils, and divide them
often. It is true that the public indignation is sometimes aroused,
when too eager and rapacious a spirit is exhibited. Such a feeling was
displayed in 1873, in consequence of an Act passed by Congress
increasing the pay of its own members and certain officers of the
Government. Each member of Congress was to receive $7,500 a year,
or £1,500. The sum paid before that date, down to 1865, was $5000
a year, or £1000, and ‘mileage’ free added—that is to say, members
were entitled to be paid twenty cents a mile for traveling expenses to
and from Washington. This Bill soon became known as the ‘Salary
Grab’ Act, and popular feeling against it was so great that it was
repealed in the following Session, and the former pay was restored.
As a general rule, however, the ‘spoils’ system has not been heartily
condemned by the nation; if it had been so condemned, it must have
fallen long ago.
“President Arthur has been admonished by his English counsellors
to take heed that he follows closely in the steps of his predecessor.
General Garfield was not long enough in office to give any decided
indications of the policy which he intended to pursue; but, so far as
he had gone, impartial observers could detect very little difference
between his course of conduct in regard to patronage and that of
former Presidents. He simply preferred the friends of Mr. Blaine to
the friends of Mr. Conkling; but Mr. Blaine is a politician of precisely
the same class as Mr. Conkling—both are men intimately versed in
all the intricacies of ‘primaries,’ the ‘caucus,’ and the general working
of the ‘machine.’ They are precisely the kind of men which American
politics, as at present practised and understood, are adapted to
produce. Mr. Conkling, however, is of more imperious a disposition
than Mr. Blaine; the first disappointment or contradiction turns him
from a friend into an enemy. President Garfield removed the
Collector of New York—the most lucrative and most coveted post in
the entire Union—and instead of nominating a friend of Mr.
Conkling’s for the vacancy, he nominated a friend of Mr. Blaine’s.
Now Mr. Conkling had done much to secure New York State for the
Republicans, and thus gave them the victory; and he thought himself
entitled to better treatment than he received. But was it in the spirit
of true reform to remove the Collector, against whom no complaint
had been made, merely for the purpose of creating a vacancy, and
then of putting a friend of Mr. Blaine’s into it—a friend, moreover,
who had been largely instrumental in securing General Garfield’s
own nomination at Chicago?[58] Is this all that is meant, when the
Reform party talk of the great changes which they desire to see
carried out? Again, the new President has been fairly warned by his
advisers in this country, that he must abolish every abuse, new or
old, connected with the distribution of patronage. If he is to execute
this commission, not one term of office, nor three terms, will be
sufficient for him. Over every appointment there will inevitably arise
a dispute; if a totally untried man is chosen, he will be suspected as a
wolf coming in sheep’s clothing; if a well known partizan is
nominated, he will be denounced as a mere tool of the leaders, and
there will be another outcry against ‘machine politics.’ ‘One party or
other,’ said an American journal not long ago, ‘must begin the work
of administering the Government on business principles,’ and the
writer admitted that the work would ‘cost salt tears to many a
politician.’ The honor of making this beginning has not yet been
sought for with remarkable eagerness by either party; but seems to
be deemed necessary to promise that something shall be done, and
the Democrats, being out of power, are naturally in the position to
bid the highest. The reform will come, as we have intimated, when
the people demand it; it cannot come before, for few, indeed, are the
politicians in the United States who venture to trust themselves far in
advance of public opinion. And even of that few, there are some who
have found out, by hard experience, that there is little honor or profit
to be gained by undertaking to act as pioneers.
“It is doubtless a step in advance, that both parties now admit the
absolute necessity of devising measures to elevate the character of
the public service, to check the progress of corruption, and to
introduce a better class of men into the offices which are held under
the Government. The necessity of great reforms in these respects has
been avowed over and over again by most of the leading journals and
influential men in the country. The most radical of the Republicans,
and the most conservative of the Democrats, are of one mind on this
point. Mr. Wendell Phillips, an old abolitionist and Radical, once
publicly declared that Republican government in cities had been a
complete failure.[59] An equally good Radical, the late Mr. Horace
Greeley, made the following still more candid statement:—‘There are
probably at no time less than twenty thousand men in this city [New
York] who would readily commit a safe murder for a hundred
dollars, break open a house for twenty, and take a false oath for five.
Most of these are of European birth, though we have also native
miscreants who are ready for any crime that will pay.’[60] Strong
testimony against the working of the suffrage—and it must have been
most unwilling testimony—was given in 1875 by a politician whose
long familiarity with caucuses and ‘wire-pulling’ in every form
renders him an undeniable authority. ‘Let it be widely proclaimed,’
he wrote, ‘that the experience and teachings of a republican form of
government prove nothing so alarmingly suggestive of and pregnant
with danger as that cheap suffrage involves and entails cheap
representation.’[61] Another Republican, of high character, has stated
that ‘the methods of politics have now become so repulsive, the
corruption so open, the intrigues and personal hostilities are so
shameless, that it is very difficult to engage in them without a sense
of humiliation.’”[62]
Passing to another question, and one worthy of the most
intelligent discussion, but which has never yet taken the shape of a
political demand or issue in this country, this English writer says:
“Although corruption has been suspected at one time or other in
almost every Department of the Government, the Presidential office
has hitherto been kept free from its stain. And yet, by an anomaly of
the Constitution, the President has sometimes been exposed to
suspicion, and still more frequently to injustice and
misrepresentation, in consequence of the practical irresponsibility of
his Cabinet officers. They are his chief advisers in regard to the
distribution of places, as well as in the higher affairs of State, and the
discredit of any mismanagement on their part falls upon him. It is
true that he chooses them, and may dismiss them, with the
concurrence of the Senate; but, when once appointed, they are
beyond reach of all effective criticism—for newspaper attacks are
easily explained by the suggestion of party malice. They cannot be
questioned in Congress, for they are absolutely prohibited from
sitting in either House.
 For months together it is quite possible for the Cabinet to pursue a
course which is in direct opposition to the wishes of the people. This
was seen, among other occasions, in 1873–4, when Mr. Richardson
was Secretary of the Treasury, and at a time when his management
of the finances caused great dissatisfaction. At last a particularly
gross case of negligence, to use no harsher word, known as the
‘Sanborn contracts,’ caused his retirement; that is to say, the demand
for his withdrawal became so persistent and so general, that the
President could no longer refuse to listen to it. His objectionable
policy might have been pursued till the end of the Presidential term,
but for the accidental discovery of a scandal, which exhausted the
patience of his friends as well as his enemies. Now had Mr.
Richardson been a member of either House, and liable to be
subjected to a rigorous cross-questioning as to his proceedings, the
mismanagement of which he was accused, and which was carried on
in the dark, never could have occurred. Why the founders of the
Constitution should have thrown this protection round the persons
who happen to fill the chief offices of State, is difficult to conjecture,
but the clause is clear:—‘No person holding any office under the
United States shall be a member of either House during his
continuance in office.’[63] Mr. Justice Story declares that this
provision ‘has been vindicated upon the highest grounds of public
authority,’ but he also admits that, as applied to the heads of
departments, it leads to many evils. He adds a warning which many
events of our own time have shown to be not unnecessary:—‘if
corruption ever eats its way silently into the vitals of this Republic, it
will be because the people are unable to bring responsibility home to
the Executive through his chosen Ministers. They will be betrayed
when their suspicions are most lulled by the Executive, under the
guise of an obedience to the will of Congress.’[64] The inconveniences
occasioned to the public service under the present system are very
great. There is no official personage in either House to explain the
provisions of any Bill, or to give information on pressing matters of
public business. Cabinet officers are only brought into
communication with the nation when they send in their annual
reports, or when a special report is called for by some unusual
emergency. Sometimes the President himself goes down to the
Capitol to talk over the merits of a Bill with members. The
Department which happens to be interested in any particular
measure puts it under the charge of some friend of the
Administration, and if a member particularly desires any further
information respecting it he may, if he thinks proper, go to the
Department and ask for it. But Congress and Ministers are never
brought face to face. It is possible that American ‘Secretaries’ may
escape some of the inconvenience which English Ministers are at
times called upon to undergo; but the most capable and honest of
them forfeit many advantages, not the least of which is the
opportunity of making the exact nature of their work known to their
countrymen, and of meeting party misrepresentations and calumnies
in the most effectual way. In like manner, the incapable members of
the Cabinet would not be able, under a different system, to shift the
burden of responsibility for their blunders upon the President. No
President suffered more in reputation for the faults of others than
General Grant. It is true that he did not always choose his Secretaries
with sufficient care or discrimination, but he was made to bear more
than a just proportion of the censure which was provoked by their
mistakes. And it was not in General Grant’s disposition to defend
himself. In ordinary intercourse he was sparing of his words, and
could never be induced to talk about himself, or to make a single
speech in defense of any portion of his conduct. The consequence
was, that his second term of office was far from being worthy of the
man who enjoyed a popularity, just after the war, which Washington
himself might have envied, and who is still, and very justly, regarded
with respect and gratitude for his memorable services in the field.
“The same sentiment, to which we have referred as specially
characteristic of the American people—hostility to all changes in
their method of government which are not absolutely essential—will
keep the Cabinet surrounded by irresponsible, and sometimes
incapable, advisers. Contrary to general supposition, there is no
nation in the world so little disposed to look favorably on Radicalism
and a restless desire for change, as the Americans. The Constitution
itself can only be altered by a long and tedious process, and after
every State in the Union has been asked its opinion on the question.
There is no hesitation in enforcing the law in case of disorder, as the
railroad rioters in Pennsylvania found out a few years ago. The state
of affairs, which the English Government has permitted to exist in
Ireland for upwards of a year, would not have been tolerated twenty-
four hours in the United States. The maintenance of the law first, the
discussion of grievances afterwards; such is, and always has been,
the policy of every American Government, until the evil day of James
Buchanan. The governor of every State is a real ruler, and not a mere
ornament, and the President wields a hundredfold more power than
has been left to the Sovereign of Great Britain. Both parties as a rule,
combine to uphold his authority, and, in the event of any dispute
with a foreign Power, all party distinctions disappear as if by magic.
There are no longer Democrats and Republicans, but only
Americans. The species of politician, who endeavors to gain a
reputation for himself by destroying the reputation of his country
was not taken over to America in the ‘Mayflower,’ and it would be
more difficult than ever to establish it on American ground to-day. A
man may hold any opinions that may strike his fancy on other
subjects, but in reference to the Government, he is expected, while he
lives under it, to give it his hearty support, especially as against
foreign nations. There was once a faction called the ‘Know-Nothings,’
the guiding principle of which was inveterate hostility to foreigners;
but a party based upon the opposite principle, of hostility to one’s
own country, has not yet ventured to lift up its head across the
Atlantic. That is an invention in politics which England has
introduced, and of which she is allowed to enjoy the undisputed
monopoly. * * *
“Display and ceremonial were by no means absent from the
Government in the beginning of its history. President Washington
never went to Congress on public business except in a State coach,
drawn by six cream-colored horses. The coach was an object which
would excite the admiration of the throng even now in the streets of
London. It was built in the shape of a hemisphere, and its panels
were adorned with cupids, surrounded with flowers worthy of
Florida, and of fruit not to be equalled out of California. The
coachman and postillions were arrayed in gorgeous liveries of white
and scarlet. The Philadelphia ‘Gazette,’ a Government organ,
regularly gave a supply of Court news for the edification of the
citizens. From that the people were allowed to learn as much as it
was deemed proper for them to know about the President’s
movements, and a fair amount of space was also devoted to Mrs.
Washington—who was not referred to as Mrs. Washington, but as
‘the amiable consort of our beloved President.’ When the President
made his appearance at a ball or public reception, a dais was erected
for him upon which he might stand apart from the vulgar throng,
and the guests or visitors bowed to him in solemn silence.
‘Republican simplicity’ has only come in later times. In our day, the
hack-driver who takes a visitor to a public reception at the White
House, is quite free to get off his box, walk in side by side with his
fare, and shake hands with the President with as much familiarity as
anybody else. Very few persons presumed to offer to shake hands
with General Washington. One of his friends, Gouverneur Morris,
rashly undertook, for a foolish wager, to go up to him and slap him
on the shoulder, saying, ‘My dear General, I am happy to see you
look so well.’ The moment fixed upon arrived, and Mr. Morris,
already half-repenting of his wager, went up to the President, placed
his hand upon his shoulder, and uttered the prescribed words.
‘Washington,’ as an eye-witness described the scene, ‘withdrew his
hand, stepped suddenly back, fixed his eye on Morris for several
minutes with an angry frown, until the latter retreated abashed, and
sought refuge in the crowd.’ No one else ever tried a similar
experiment. It is recorded of Washington, that he wished the official
title of the President to be ‘High Mightiness,’[65] and at one time it
was proposed to engrave his portrait upon the national coinage. No
royal levies were more punctiliously arranged and ordered than
those of the First President. It was Jefferson, the founder of the
Democratic party, who introduced Democratic manners into the
Republic. He refused to hold weekly receptions, and when he went to
Congress to read his Address, he rode up unattended, tied his horse
to a post, and came away with the same disregard for outward show.
After his inauguration, he did not even take the trouble to go to
Congress with his Message, but sent it by the hands of his Secretary—
a custom which has been found so convenient that it has been
followed ever since. A clerk now mumbles through the President’s
Message, while members sit at their desks writing letters, or reading
the Message itself, if they do not happen to have made themselves
masters of its contents beforehand.”
The writer, after discussing monopolies and tariffs, closes with
hopes and predictions so moderately and sensibly stated that any
one will be safe in adopting them as his own.
“The controversies which have yet to be fought out on these issues
[the tariff and corporate power] may sometimes become formidable,
but we may hope that the really dangerous questions that once
confronted the American people are set at rest for ever. The States
once more stand in their proper relation to the Union, and any
interference with their self-government is never again likely to be
attempted, for the feeling of the whole people would condemn it. It
was a highly Conservative system which the framers of the
Constitution adopted, when they decided that each State should be
entitled to make its own laws, to regulate its own franchise, to raise
its own taxes, and settle everything in connection with its own affairs
in its own way. The general government has no right whatever to
send a single soldier into any State, even to preserve order, until it
has been called upon to act by the Governor of that State. The
Federal Government, as it has been said by the Supreme Court, is
one of enumerated powers; and if it has ever acted in excess of those
powers, it was only when officers in States broke the compact which
existed, and took up arms for its destruction. They abandoned their
place in the Union, and were held to have thereby forfeited their
rights as States. In ordinary times there is ample security against the
abuse of power in any direction. If a State government exceeds its
authority, the people can at the next election expel the parties who
have been guilty of the offense; if Congress trespasses upon the
functions of the States, there is the remedy of an appeal to the
Supreme Court, the ‘final interpreter of the Constitution;’ if
usurpation should be attempted in spite of these safeguards, there is
the final remedy of an appeal to the whole nation under the form of a
Constitutional Amendment, which may at any time be adopted with
the consent of three-fourths of the States. Only, therefore, as Mr.
Justice Story has pointed out, when three-fourths of the States have
combined to practice usurpation, is the case ‘irremediable under any
known forms of the Constitution.’ It would be difficult to conceive of
any circumstances under which such a combination as this could
arise. No form of government ever yet devised has proved to be
faultless in its operation; but that of the United States is well adapted
to the genius and character of the people, and the very dangers which
it has passed through render it more precious in their eyes than it
was before it had been tried in the fire. It assures freedom to all who
live under it; and it provides for the rigid observance of law, and the
due protection of every man in his rights. There is much in the events
which are now taking place around us to suggest serious doubts,
whether these great and indispensable advantages are afforded by
some of the older European systems of government which we have
been accustomed to look upon as better and wiser than the American
Constitution.”
A final word as to a remaining great issue—that of the tariff. It
must ever be a political issue, one which parties cannot wholly avoid.
The Democratic party as a mass, yet leans to Free Trade; the
Republican party, as a mass, favors Tariffs and high ones, at least
plainly protective. Within a year, two great National Conventions
were held, one at Chicago and one at New York, both in former
times, Free Trade centres, and in these Congress was petitioned
either to maintain or improve the existing tariff. As a result we see
presented and advocated at the current session the Tariff
Commission Bill, decisive action upon which has not been taken at
the time we close these pages. The effect of the conventions was to
cause the Democratic Congressional caucus to reject the effort of
Proctor Knott, to place it in its old attitude of hostility to protection.
Many of the members sought and for the time secured an avoidance
of the issue. Their ability to maintain this attitude in the face of Mr.
Watterson’s[66] declaration that the Democratic party must stand or
fall on that issue, remains to be seen.
 POLITICAL CHANGES IN 1882.

With a view to carry this work through the year 1882 and into part
of 1883, very plain reference should be made to the campaign of
1882, which in several important States was fully as disastrous to the
Republican party as any State elections since the advent of that party
to national supremacy and power. In 1863 and 1874 the Republican
reverses were almost if not quite as general, but in the more
important States the adverse majorities were not near so sweeping.
Political “tidal waves” had been freely talked of as descriptive of the
situation in the earlier years named, but the result of 1882 has been
pertinently described by Horatio Seymour as the “groundswell,” and
such it seemed, both to the active participants in, and lookers-on, at
the struggle.
Political discontent seems to be periodical under all governments,
and the periods are probably quite as frequent though less violent
under republican as other forms. Certain it is that no political party
in our history has long enjoyed uninterrupted success. The National
success of the Republicans cannot truthfully be said to have been
uninterrupted since the first election of Lincoln, as at times one or
the other of the two Houses of Congress have been in the hands of
the Democratic party, while since the second Grant administration
there has not been a safe working majority of Republicans in either
House. Combinations with Greenbackers, Readjusters, and
occasionally with dissenting Democrats have had to be employed to
preserve majorities in behalf of important measures, and these have
not always succeeded, though the general tendency of side-parties
has been to support the majority, for the very plain reason that
majorities can reward with power upon committees and with
patronage.
Efforts were made by the Democrats in the first session of the 47th
Congress to reduce existing tariffs, and to repeal the internal revenue
taxes. The Republicans met the first movement by establishing a
Tariff Commission, which was appointed by President Arthur, and
composed mainly of gentlemen favorable to protective duties. In the
year previous (1881) the income from internal taxes was
$135,264,385.51, and the cost of collecting $4,327,793.24, or 3.20
per cent. The customs revenues amounted to $198,159,676.02, the
cost of collecting the same $6,383,288.10, or 3.22 per cent. There
was no general complaint as to the cost of collecting these immense
revenues, for this cost was greatly less than in former years, but the
surplus on internal taxes (about $146,000,000) was so large that it
could not be profitably employed even in the payment of the public
debt, and as a natural result all interests called upon to pay the tax
(save where there was a monopoly in the product or the
manufacture) complained of the burden as wholly unnecessary, and
large interests and very many people demanded immediate and
absolute repeal. The Republicans sought to meet this demand half
way by a bill repealing all the taxes, save those on spirits and
tobacco, but the Democrats obstructed and defeated every attempt at
partial repeal. The Republicans thought that the moral sentiment of
the country would favor the retention of the internal taxes upon
spirits and tobacco (the latter having been previously reduced) but if
there was any such sentiment it did not manifest itself in the fall
elections. On the contrary, every form of discontent, encouraged by
these great causes, took shape. While the Tariff Commission, by
active and very intelligent work, held out continued hope to the more
confident industries, those which had been threatened or injured by
the failure of the crops in 1881, and by the assassination of President
Garfield, saw only prolonged injury in the probable work of the
Commission, for to meet the close Democratic sentiment and to
unite that which it was hoped would be generally friendly, moderate
tariff rates had to be fixed; notably upon iron, steel, and many classes
of manufactured goods. Manufacturers of the cheaper grades of
cotton goods were feeling the pressure of competition from the South
—where goods could be made from a natural product close at hand—
while those of the North found about the same time that the tastes of
their customers had improved, and hence their cheaper grades were
no longer in such general demand. There was over-production, as a
consequence grave depression, and not all in the business could at
once realize the cause of the trouble. Doubt and distrust prevailed,
and early in the summer of 1882, and indeed until late in the fall, the
country seemed upon the verge of a business panic. At the same time
the leading journals of the country seemed to have joined in a
crusade against all existing political methods, and against all
statutory and political abuses. The cry of “Down with Boss Rule!”
was heard in many States, and this rallied to the swelling ranks of
discontent all who are naturally fond of pulling down leaders—and
the United States Senatorial elections of 1883 quickly showed that
the blow was aimed at all leaders, whether they were alleged Bosses
or not. Then, too, the forms of discontent which could not take
practical shape in the great Presidential contest between Garfield
and Hancock, came to the front with cumulative force after the
assassination. There is little use in philosophizing and searching for
sufficient reasons leading to a fact, when the fact itself must be
confessed and when its force has been felt. It is a plain fact that many
votes in the fall of 1882 were determined by the nominating struggle
for the Presidency in 1880, by the quarrels which followed Garfield’s
inauguration, and by the assassination. Indeed, the nation had not
recovered from the shock, and many very good people looked with
very grave suspicion upon every act of President Arthur after he had
succeeded to the chair. The best informed, broadest and most liberal
political minds saw in his course an honest effort to heal existing
differences in the Republican party, but many acts of
recommendation and appointment directed to this end were
discounted by the few which could not thus be traced, and suspicion
and discontent swelled the chorus of other injuries. The result was
the great political changes of 1882. It began in Ohio, the only
important and debatable October State remaining at this time. The
causes enumerated above (save the assassination and the conflict
between the friends of Grant and Blaine) operated with less force in
Ohio than any other section—for here leaders had not been held up
as “Bosses;” civil service reform had many advocates among them;
the people were not by interest specially wedded to high tariff duties,
nor were they large payers of internal revenue taxes. But the liquor
issue had sprung up in the Legislature the previous winter, the
Republicans attempting to levy and collect a tax from all who sold,
and to prevent the sale on Sundays. These brief facts make strange
reading to the people of other States, where the sale of liquor has
generally been licensed, and forbidden on Sundays. Ohio had