Copy URL from Power Automate Flow

Before proceeding with the Configuration, you need to copy the URL of Power Automate Flow – “Real-Time Chat Logging” which is shipped in our solution and paste it into the Configuration field of Sandbox Setting in Twilio.

Note: If this step is not performed, you will not be able to receive any messages on the CRM.

• Go to Power Automate in Dynamics 365.

• Choose the environment in which the Solution is imported.

• In the list of Solutions, click WhatsApp4Dynamics.

• WhatsApp4Dynamics Solution will open, then navigate to My Flows and click Real-time Chat Logging.

• Click on the Edit button inside Real-time Chat Logging in My Flows.

• When the flow opens, always click on the first step of the flow.

• Copy the HTTP URL.

• Paste the URL in the Sandbox Configuration section to send and receive messages from the Sandbox to your Application.

• The same URL will be pasted on the “When a message comes in” section as well as the “Status callback URL”. The Method dropdown menu should be set to POST.

• Click Save to save the URLs pasted.

• Return to the Twilio Home page.

• Click on Services -> Select Messaging Service SID.

• A new Sitemap will appear -> Choose Integration.

• Select the 3rd option – Send a Webhook.

• Paste the HTTP URL in the Fallback and Request URL fields. Both the Method dropdown tab should be set to POST.

• Also, paste the HTTP URL in the Callback URL field.

• Click Save and then Validate.

Note: It may take 1 or 2 minutes to validate, and you will receive a notification once the validation is complete.

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